HeyConnect — Refund & Cancellation Policy

Cancelling

You can cancel your HeyConnect subscription at any time from your billing settings. Cancellation stops future renewals. Your paid access continues until the end of the billing period you have already paid for, after which your account moves to the Free plan.

Refunds

We do not provide refunds for partial subscription periods, except where a refund is required by applicable law or is issued under Paddle's Buyer Terms.

Paddle is the Merchant of Record for your purchase. Where you have a statutory right to a refund — for example a mandatory cooling-off right in your country — that right is unaffected by this policy, and refunds required by law are honoured through Paddle.

How to request a refund

If you believe you are entitled to a refund, contact us at support@heyconnect.app, or request it through Paddle, whose details appear on your purchase receipt.